SMS Terms of Service

Effective date: November 6, 2026

These terms apply to the Vent Scents SMS/MMS messaging program operated by Vent Scents LLC ("Vent Scents," "we," "us," or "our").

1. Program description and consent

When you expressly opt in to a Vent Scents texting program, you agree to receive text messages at the mobile number you provide, within the scope of your consent. Messages may include special offers, fragrance launches, product news, order and subscription updates, installation appointment reminders, and customer support, depending on the program you choose or the assistance you request. Some messages may be sent using automated technology.

Enrollment in marketing texts is voluntary. Consent to receive marketing text messages is not a condition of purchasing any product or service. Providing a phone number, making a purchase, or agreeing to our general website terms alone does not enroll you in marketing texts.

2. Message frequency and charges

Messages may be recurring. Message frequency varies based on the program, your interactions with us, and your orders or appointments. Message and data rates may apply to messages sent and received. Contact your wireless provider for details about your plan.

3. How to unsubscribe

Reply STOP to the number that sent you the message to unsubscribe from that texting program at any time. You may receive one final text confirming your unsubscribe request. After that, no further messages will be sent through that program unless you opt in again. To rejoin, use the original signup method and provide consent again.

You may also contact hello@ventscents.com to request that we stop texting you. Unsubscribing from texts does not cancel an order, appointment, or product subscription.

4. Help and customer support

Reply HELP for help, or email hello@ventscents.com. You can also reach us through our contact page.

5. Delivery and carrier availability

Delivery depends on your wireless provider and network availability. The program may not be available on all devices or networks. Carriers are not liable for delayed or undelivered messages.

6. Privacy

Read our Privacy Policy for information about how we collect, use, and protect your information. We do not sell or share mobile information or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. We may use service providers to operate the messaging program on our behalf; they may use this information only to provide those services.

7. Your phone number

Only enroll a number you own or are authorized to use. If you change or give up your number, please unsubscribe first and contact us so we can update our records.

8. Changes to the program or these terms

We may update these terms or modify or end the program, subject to applicable law. Updated terms will be posted on this page with a revised effective date, and we will provide any notice required by law. Changes do not expand the scope of your consent without any additional consent required by law.